Return policy

In line with our Terms & Conditions of Sale and the general requirements of our suppliers, the return of goods for credit or replacement will only be considered under the following conditions.

Every return of goods for credit or replacement must follow the proper process and a Return Order (Collection Note) must be raised to includes details of the return, reasons, and any replacement sent.

In all instances, replacement goods will be supplied with a new invoice.  Any credit due will be issued against the original invoice once the incorrect goods have been returned or otherwise agreed. 

Goods incorrectly supplied

Goods incorrectly supplied by us will be replaced with the correct goods.  Goods incorrectly supplied will be credited providing they are returned in clean original packaging, in re-saleable condition, and not having been used, unless other arrangements have been made. 

Normal stock lines correctly supplied

Normal stock lines correctly supplied will be considered for credit subject to the goods being returned in clean original packaging, in re-saleable condition, not having been used, and within 14 days of delivery.  A handling & restocking charge will apply, unless other arrangements are made.  The customer may be liable for the cost of return carriage.  The relating delivery note No. or invoice no. for the supply of the goods will need to be provided by the customer. 

Special Order Goods

Special Order Goods will only be credited subject to our suppliers’ returns policies.  Generally ‘Specially Ordered Goods’ that have been specially obtained, made to order, or in any way particular for the customer, and correctly supplied are non-returnable, in which case a credit cannot be issued. This also applies for any large quantities of standard goods which are not likely to resell within a reasonable period of time.  All goods returned must be returned in clean original packaging, in re-saleable condition, and not having been used.

Faulty Goods

Generally, faulty goods will be credited providing that the nature of the fault, how soon the fault occurred, the date of purchase, the delivery note no. / invoice no. is stated, and the fault is accepted by the manufacturer.  Advance replacements for faulty goods will be chargeable until accepted as faulty by the manufacturer.  Goods returned as faulty from the manufacturer as ‘No Fault Found’ (NFF) will be returned to the customer and not credited.

Goods received damaged

Goods received damaged will be exchanged subject to us being notified within 3 days of delivery.

Late / Lost delivery goods

Late or lost delivery goods, whether in part or in whole, need to be reported immediately to our customer service department. 

Goods not purchased from us

Goods not purchased from us will not be accepted for credit.

No goods will be considered for credit unless this policy is followed.  In all situations please contact our customer service department on 01726 624600 to discuss.